Reputation is important to practically any business, and as a virtual assistant, you should learn to grow good rapport. Cultivating a good reputation is a great way to grow your business. A few good stars to your name can help net you clients swamped with choices in the rather saturated VA market, and often good clients that you wouldn\’t want to decline working with.
Now how exactly can you grow your reputation as a virtual assistant? The gist of this matter is that you impress your client enough that they end their contract with you knowing that what they have paid you is worth it. Here are a few things that you can do to make this happen.
- Overdeliver. Often, doing exactly what your client asks you to do is more than enough to make them not regret hiring you. If you are looking to impress them, however, do your job with utmost quality in mind. Doing your work in a speedy manner is also a great way to get a wow from your clients. Where quantity is required, on the other hand, you should make sure to balance the sheer quantity of your output with quality.
- Go an extra mile when making up for your mistakes. We make mistakes more often than we\’d love to. Clients may or may not be forgiving in such instances, depending on the damage caused by your error. Regardless of the temperament of your client given this situation, however, one way to get a good review from them is to make up for your mistake, and going an extra mile in doing so. Offering a few free hours of work, for instance, can be good enough to make your client happy.
- Offer solutions. Sometimes, clients don\’t merely ask you to do something for the sake of getting that thing done. There are times when the tasks that they give you are a symptom that there is a problem that they are trying to solve. You may want to chat up your client if you suspect that there is a problem that needs solving, and if you think that their underlying problem is within the realm of your expertise, you might want to offer them some sort of solution. At the very least, you can offer suggestions, and if those work for your clients, you will certainly end up with a happy customer at the end of your contract.
In any case, you have to make your client feel that every cent they pay for your work hours is more than worth it. This is the best way to gain repeat clients, or even long term contracts in the near future.
